Online sites such as eBay and Amazon could have their customer business models undermined following French court ruling [more]

Research shows that while offering customers a personal service is a priority less than 50 per cent of call centres have the technology [more]

All in Marks & Spencer garden is far from Rosy as profits warning results in shares falling by nearly 25 per cent [more]

£40-60,000 - South West

The division will be charged with developing and implementing an integrated customer experience strategy [more]

£50-75,000 - South West [more]

£50-75,000 - South West [more]

"So pay heed to what the Dalai Lama has to say, even though I don’t have space to reproduce everything from his litany of love" [more]

Register now for our FREE, live online seminar will look at the challenges and will provide all the solutions you need to maximise your online customer experience. Brought to you by Customer Strategy & Tealeaf. [more]

‘Voice of the Contact Centre Agent’ is the first research project to focus exclusively on the views and the issues facing today’s contact centre agents. The report conducted by YouGov on behalf of Sabio and Avaya, identifies the major service challenges that agents face, and uncovers some key areas that organisations need to address if they’re to deliver long-term customer satisfaction. [more]

Let’s not forget that the contactless smartcard system was pioneered in Hong Kong in 1997. London’s Oyster card is in its infancy in comparison as it is six years behind the leading light of Octopus. [more]

NEC Birmingham [more]

the NEC, Birmingham [more]

Radisson Edwardian Hotel, Heathrow [more]