People&Development

Matthew Vallance has been appointed as joint managing director to the board of Firstsource Solutions
The appointment comes as the company reports third quarter growth in revenue, operating EBIT and profit after tax...

Customer First has set its ‘University Challenge’ – asking universities to reconsider their relationship with students and adopt a customer centric view
The challenge has been developed in view of the changing customer relationship between universities and their students...

As the snow settles and people struggle to make into work, the UK is again at risk of grinding to a standstill
Employee absenteeism will impact business profitability and basic service delivery. There is a necessity upon Government and industry to make business continuity a top priority...

Former England and London Wasps captain, Lawrence Dallaglio, has been appointed to the role of sales director for contact centre business, The Listening Company
The new role comes two years after Dallaglio started working with The Listening Company as their director of motivation...

The OFT has admitted defeat in its battle to stop unauthorised bank overdraft charges
The Supreme Court ruling last month, which states that unarranged overdraft charges cannot technically be classed as unfair, means that continuing down the path of fighting banks over this issue has ‘a very limited scope and low prospects of success’...

London-based IT support specialist The Internet Group has achieving a three-star rating for its customer service, putting itself in the illustrious company of O2 and Barclays
The Service Desk Institute accreditation was handed to the 26-strong team of support staff following an 18-month programme...

Recommendations from online friends has become one of the most trusted ways of finding Christmas gifts
Research from web experience specialist Empathica shows that 27 per cent of shoppers trust suggestions from social media contacts more than advertising and expert review websites...

A desire to better understand and improve its in-store experience, Blacks Leisure Group has created a feedback programme underpinned by technology from Empathica
Each receipt issued to shoppers at Blacks and Millets stores will invite customers to provide feedback regarding their experience, with their thoughts being collected via an online survey...

Confirming its commitment to offering ‘world class’ support for customers, Autoglass has appointed Sharon Marler as its customer services manager
A ten-year veteran of the customer service industry, Marley will oversee support of all customers, including partners in the insurance and fleet sectors...

Thirteen companies and ten individuals were rewarded for their contributions to customer service over the past 12 months in London tonight
Over 1,200 business leaders and guests attended the National Customer Service Awards at The Grosvenor House Hotel to celebrate the success of the UK’s proponents of customer service...