Opinion

According to recent reports, the number of people using mobile working technologies is likely to exceed one billion before the end of the year.
Research firm IDC predicted that some 1.2 billion workers will be using mobile enterprise tools by 2011. This astonishing figure represents roughly a third of the total global workforce.

The American writer Elbert Green Hubbard once said: An ounce of loyalty is worth a pound of cleverness.
That was almost a century ago and yet his words ring as true today as they did back in the early 1900’s.

In every industry there are certain buzz words or phrases de jour which solicit a mixture of emotions ranging from passionate zeal to one of derision and shoulder shrugging indifference
That appears to be the case with CRM...

We step back and separate the signal from the noise
As the exaggerated media clamour surrounding the benefits of social networking finally subsides, we now have time to take a step back and try, if we can, to separate the signal from the noise...

If there’s one thing that you can be sure about when it comes to customer satisfaction, it is this: when the customer is not satisfied, they will find a way of letting you know
In the past this dissatisfaction was usually communicated by means of a strongly...