liferayexpo "Customer Strategy Online"

Satmetrix has undertaken its own independent research examining Net Promoter, positive and negative word of mouth (WOM), and the economic impact on corporate growth.

Support Strategies: Customer Experience Management Customer experience is the most powerful tool available today for distinguishing your company from competitors. Download the Complimentary White Paper and learn why customer experience is the next frontier for support centres.

SPSS Whitepaper - Real World Predictive Analytics Putting Analysis into Action for Visible Results Predictive Analytics connects data to effective action by drawing reliable conclusions about current conditions and future events. This approach, rooted in advanced mathematical analysis, can seem esoteric and may almost be perceived as an academic discipline, with many organisations often struggling to understand how Predictive Analytics can be applied across numerous operational areas in ways relevant to their business.

Customer Loyalty: Turning Your Costs into Profit In today’s highly competitive environment and period of recession businesses are faced with a difficult dilemma: they need to provide exceptional customer service, a critical differentiator that improves customer loyalty, whilst delivering a return on investment (RoI) that satisfies the stakeholders.

Delivering a Better Customer Service via the Contact Centre and the Web It is often said that the best service is no service, indicating that in a perfect world products wouldn’t break and hence there would be no need for service-related interruptions. But in the real world we all know this is not the case. Customer service delivery if no longer limited to the realms of the contact centre or to the outreach of field service. As the availability of products and service information on the internet grows and communication platforms proliferate, both the providers and receivers of the service have larger networks through which to communicate, interact and transact.