Scrooge will take over the spirit of this Christmas as shoppers rein(deer) in their spending in the face of the worst recession in living memory

Professional Planning Forum event will focus on how effective planning can help organisations remove the silos that get in the way of great service

Organisations are behind in planning their customer strategies as a deep and damaging recession looms throughout 2009 and beyond

UK consumers getting a good deal for their money when buying communications services compared with those in other countries

New figures suggest that the UK has real issues of failure demand as UK customers spend more than two hours every week dealing with service issues

New research suggests consumers would prefer speech recognition to struggling to understand a call centre agent or waiting in a queue

CS Newsletter - 20 November 2008

Business leaders group admit they got their forecasts wrong earlier this year and now reckon the recession will run throughout 2009

As one of the ‘big six’ energy suppliers finally signals a cut in prices for early in 2009 the rest are likely to follow suit

While younger consumers most likely to favour email marketing through social media sites the vast majority of customers still favour more ‘traditional’ methods