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Customer Strategy - for customer-focused service, marketing, sales and IT professionals


Treating Customers Fairly

Customer Strategy - Homepage News for customer-focused service, marketing, sales and IT professionals Opinion - columns from thought leaders in customer service and relationship management Features - articles, columns and bonus features from Customer Strategy magazine The Magazine - information about Customer Strategy magazine with articles from the latest issue Events - your guide to the upcoming customer service and customer relationship events Jobs in the customer service sector Directory - products, services and organisations that can help you win and retain customers Contact Customer Strategy

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Customer Strategy is a leading edge, agenda setting bi-monthly published magazine that brings senior customer-focused executive the latest in business trends, best practice, winning strategies, career opportunities and more and is essential reading for those wanting to develop profitable long term relationships with 21st century customers

If you work at senior management or director/board level you should be reading Customer Strategy magazine
. Inside you will find:


  • Authoritative, agenda setting and challenging editorial from the experts
  • A leading edge style that is thought provoking and entertaining
  • News on key events
  • Trends and key research in the marketplace
  • In depth analysis of the news beyond the headlines
  • Interview with key players and Opinion formers
  • Regular ‘spotlights’ drilling down into the nitty-gritty of key issues
  • Case studies highlighting best practice
  • A ‘how to’ educational approach to help readers be more successful

Always a step ahead, Customer Strategy is the essential tool for leaders who want to be winners in their long term relationships with profitable customers who are continually more demanding, more savvy and more likely to punish organisations who do not deliver.

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About Steve Hurst
About Steve Hurst
About the Editorial Director of Customer Strategy magazine and Customer Strategy online[more]

Leader
Leader
Read the Steve Hurst's leader from the current issue of Customer Strategy magazine[more]

Steve Hurst
Steve Hurst's Blog
The editor gives his take on the latest happenings in business[more]








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Steve Hurst
Editorial Director








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