In every industry there are certain buzz words or phrases de jour which solicit a mixture of emotions ranging from passionate zeal to one of derision and shoulder shrugging indifference
That appears to be the case with CRM...

Avanade has announced it has launched Avanade Online Services, a new business focused on helping organisations use SaaS strategically to achieve key business objectives
AOS provides a complete SaaS platform optimised for the delivery of Microsoft...

Customer relationship management is weathering the economic downturn better than many other enterprise software applications, according to a recent survey
In a summary of its report sent to Customer Strategy, Gartner predicts that CRM software revenues in Europe will remain flat in 2010, exhibiting a 0.7 per cent growth...

Commercial insurer, RSA, is using SPSS software to increase customer satisfaction, retention and lifetime value through smarter information management
Customer Strategy is told the company has selected IBM SPSS Data Collection from SPSS to collect and analyse customer and prospect feedback...

Tesco and Virgin face a race against time to steal market share from the incumbent banking giants and may already be too late to make an impression in a sector which traditionally remains static
The best time for the brands to mount an assault would have been at the start of 2009...

Almost half of the UK’s poorest people distrust high street banks, leading to calls for a state-led offering
A group has called on the government to help almost one million of the UK’s poorest people by creating fair and easy to use banking through the Post Office network...

Richard Branson is promising to shake-up the UK retail banking market by using its buy-out of Church House Trust to offer an alternative to disillusioned customers
The purchase of regional bank Church House for £12.28 million allows Branson’s Virgin Money to begin taking deposits and offer mortgages...

With the dark days of 2009 firmly behind us, our features for this January allow us to cast an expectant eye over the business horizon and examine some of the issues dominating the customer service agenda
Cloud computing has for many become the phrase de jour...

Maximizer Software today announced that its Maximizer CRM solution is now available in Turkish
Maximizer CRM is designed to help organisations increase sales, close deals faster, maintain the highest levels of customer service and free up staff time...

It's been a tough 12 months for marketers, and 2010 promises more of the same
Budgets have been slashed, and consumers have been keeping their wallets and purses more tightly closed. Overall, there's nothing in the headlines to suggest that won't continue for a while yet. We have the postal strikes to contend with, while direct mail volumes are down and response rates are...