ContactCentres

"More often than not, written correspondence uses the incorrect spelling of my surname and it can cause problems when the business in question tries to identify me and/or legal documents are involved"
Thanks for your question Mr Yeates (And yes, I double checked the spelling from your correspondence)...

FileMaker, specialists in easy-to-use database software, has selected Sitel to provide customer care and technical support
Customer Strategy understands that support will be given to FileMaker users in 14 countries across Europe from Sitel’s Kingston-on-Thames centre...

Utility E.ON is closing its Essex call centre in a move that will mean the loss of 600 jobs
The shutting down of the Rayleigh customer service centre is part of a cost-cutting exercise, with 200 IT and support services staff facing the axe as well...

Mobile phone provider Orange has given its Bristol-based call centre staff 90 days notice as it announces plans to close its Keypoint centre
Consolidation of its call centres means that Orange is offering staff the chance relocation to other sites in Plymouth and Darlington, or take redundancy...

A total of nineteen organisations have made the shortlist for the Contact Centre Innovation Awards 2010, Customer Strategy has been told
It is understood that, for the very first time, the list includes innovations that also put the customer at the heart of outbound and back office operations...

A common source of frustration emerged this week, with a number of enquiries to CSI about the same issue, broken IVR systems
The ‘press one for service, press two for sales’ mazes clearly frustrate the public, so in this first edition of CSI we explore why they are still in use and how they can be made more effective...

Thirteen companies and ten individuals were rewarded for their contributions to customer service over the past 12 months in London tonight
Over 1,200 business leaders and guests attended the National Customer Service Awards at The Grosvenor House Hotel to celebrate the success of the UK’s proponents of customer service...

The AA has installed a software platform which allows its four call centres to act as a single, cohesive entity
The move expected to offer a faster and more effective service to customers. The call management technology means that customers ringing about roadside assistance...

Convergys Corporation recently announced global availability of hosted solution offerings for enterprise contact centres and communication service providers
Convergys has a long history of managing billions of customer interactions each year in North America. Now Convergys is enabling international clients to grow their businesses...

Call recording specialist Computertel has announced a partnership arrangement with contact management technology provider Tiger Communications with the aim of helping business solve security and productivity issues
ComputerTel’s believe thet can prevent instances of fraud by closely monitoring all interactions...