 | "can you spell that for me please?"
 Thanks for your question Mr Yeates (And yes, I double checked the spelling from your correspondence)... improving multi-channel communications
 I will have to make some assumptions, and also start with a warning... the voucher is the new black
 Then having done a visual sweep to ensure no lurking next door neighbours, she’d reach into her purse and thrust the dog-eared pieces of paper, she’d fastidiously cut out from the free-paper the week before, at the checkout lady... excellent service equals excellent sales
 They are talking about in increase in inflation, a possible rise in interest rates, more unemployment, and discussion about whether the current economic... motivating staff through tough times
 This is a seemingly impossible scenario to negotiate, but one which is familiar to all too many... no phone number? Why websites don't want to talk to customers
 The simple answer is they don’t. And the primary reason being costs... mutual marketing, there's something in it for everyone
 Budgets have been slashed, and consumers have been keeping their wallets and purses more tightly closed. Overall, there's nothing in the headlines to suggest that won't continue for a while yet. We have the postal strikes to contend with, while direct mail volumes are down and response rates are... customers' deserve better security
 Just recently, T-mobile received a huge wakeup call, and will most likely receive a hefty penalty fine, for losing customer’s personal data which was stolen by a number of employees... in conversation with... Geoff Langston
 Geoff Langston, founder and managing director of Arizion Limited, lets us know what he thinks about this pressing question... the IVR conundrum - no one likes them, so why do they exist?
 The ‘press one for service, press two for sales’ mazes clearly frustrate the public, so in this first edition of CSI we explore why they are still in use and how they can be made more effective... | | ||
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