| | Read the latest issue of Customer Strategy magazine"The American writer Elbert Green Hubbard once said: 'An ounce of loyalty is worth a pound of cleverness.' That was almost a century ago and yet his words ring as true today as they did back in the early 1900’s..." Kizzi Nkwocha, editor Email the editorGot something you want to discuss? Email Customer Strategy editor, Kizzi Nkwocha at kizzi.nkwocha@ubm.com »
Post-recession banking landscape to be determined by service?
Having being granted permission to launch in the UK by the Finanical Services Authority (FSA), the US banking giant intends to open two branches in London this year, with plans to build over 200 stores in the Capital over the next ten years. RightNow issues cloud challenge
The company is setting a new direction for the industry by bringing vendor-client business engagements into the cloud. The workforce of the future is mobile
Research firm IDC predicted that some 1.2 billion workers will be using mobile enterprise tools by 2011. This astonishing figure represents roughly a third of the total global workforce. Maximising revenue and adding value for your customers, all via your website
As websites evolved from first to second and eventually third generation, it became apparent that most organisations were confined to using their websites as either communication tools or ecommerce portals. The Efficiency Begets Effectiveness Cycle
Marketers are approaching the idea of restarting major spending with some trepidation, because the board is peering closely at ROI. | | ||